Terms of Service & Warranty Policy

1. Agreement to Terms

By scheduling a service call, submitting a repair inquiry on devicecares.in, or engaging our technicians for onsite or lab-level repair services, you agree to be bound by these Terms of Service. If you are acting on behalf of a corporate entity or enterprise in Navi Mumbai / KDMC, you represent that you possess the requisite authority to bind that entity.

2. Doorstep Visits & "No Fix, No Fee" Policy

• Arrival Window: We strive to dispatch certified hardware engineers to your doorstep within 45 to 90 minutes across our coverage areas (Dombivli, Kalyan, Palava, Ghansoli, Mahape, Vashi, Airoli, and Koparkhairane), subject to prevailing traffic and weather conditions.
• Upfront Diagnosis: Our engineer inspects the device at your premises and provides a clear price estimate before commencing any work or replacing parts.
• "No Fix, No Fee": If our engineer assesses that the hardware defect cannot be rectified, or if we cannot provide a technical solution for the reported issue, you will not be billed for the repair. A nominal visit/inspection charge may apply only where an on-spot diagnosis is provided and declined by the customer.

3. 90-Day Hardware Parts Warranty

Warranty Exclusions: The 90-day warranty does not cover:

• Physical accidental impact, cracked screens, shattered glass, or bent chassis caused after the repair is completed.
• Liquid spillage, moisture corrosion, or electrical surge/burn damage caused by fluctuating domestic power sockets.
• Unauthorized tampering or third-party disassembly that damages warranty seal stickers.

4. Customer Data & Storage Responsibility

While our technicians exercise extreme caution and always prioritize non-destructive hardware repair, customers are strongly encouraged to maintain independent backups of critical business data, files, and photos prior to handing over the device for servicing.

Device Cares and its employees shall not be held liable for incidental data loss resulting from pre-existing bad sectors, ransomware infections, or catastrophic mechanical failures of internal hard disks/SSDs.

5. Cancellation & Refund Policy

• Cancellation: You may cancel or reschedule a scheduled doorstep appointment at any time before the technician is dispatched without incurring cancellation fees.
• Refunds: In the rare event that a genuine replacement part develops a manufacturer defect during the 90-day warranty period and an identical replacement part is unavailable within 7 working days, Device Cares will issue a refund for the cost of that component.
• Payment Settlements: Payments are due upon successful demonstration of the repair. We accept Cash, UPI (Google Pay, PhonePe, Paytm), and direct IMPS/NEFT bank transfers.

6. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of our services shall be subject to the exclusive jurisdiction of the competent courts in Navi Mumbai / Thane / Mumbai, Maharashtra.